Frequently Asked Questions
Are all Joyce foams made in Australia?
Yes. To guarantee the highest product and service quality Joyce manufactures all foam here in Australia. This means a quicker turnaround time for customers plus better communication between sales, research & development and manufacturing, leading to a better product offering.
Tell me more about Joyce’s environmental certification?
Joyce Foam Products has been certified under the GECA FFFv2.1i-2010 Furniture, Fittings and Foam standard and awarded the Australian Good Environmental Choice Ecolabel, Licence No. JOY-2016.
The Good Environmental Choice label is only awarded to products which have the highest level of environmental preference, quality and fitness for purpose. This represent the leading environmentally preferable options in the marketplace.
How are different foam grades measured?
Foams are classified into different grades according to their level of density and hardness. This is a system that identifies density and hardness for polyether foams, and density and cell count for polyester foams.
All Joyce foam grades have density and hardness assigned by the Australian Standards.
Australian Standard AS2281-1993 is a foam classification system based on applications for light, normal or heavy-duty foams.
How does density affect foam comfort?
Density describes the weight of foam per cubic metre. This is the most important measure of foam quality. The denser the foam, the more foam per cubic metre for comfort and support. The first number in the foam grade represents the density. For example, Ultimate Comfort HR36-130CM5 foam density is 36kg/m3 which is a high density foam.
How does hardness affect foam comfort?
Hardness is a measure of how the foam feels, not a measure of quality. For example, Ultimate Comfort HR36-110CM5, has a nominal hardness of 110 Newtons, when tested to Australian Standard AS2282.
What is the comfort/indentation factor and why is it important?
The comfort/indentation factor is a technical measure which rates foam comfort. Technically speaking, it is the ratio of forces required to compress the foam to 65% and 25% of its original height. Quality foam for seating applications will have an indentation or comfort factor of at least 2.0.
What does resilience measure in foam?
This gives a measure of the bounce or spring of the foam grade. The higher the resilience percentage, the better the foam. Resilience of 40% or higher indicates good recovery. All Ultimate Comfort foams have a resilience of 45% or higher.
Can I have my foam made to measure?
Yes. Discuss your order specifications with Joyce to find out how your product can be customised.
What’s the warranty on Joyce Foam products?
Joyce stands by all foam and have a generous warranty on all products. Check the technical brochure, as warranties range from one year to lifetime across the foam brands.
Can’t find an answer to your question? Please contact us.