Comfort Guarantee
Important Information about your Joyce Foam product.
Joyce Foam Products is committed to innovation and providing customers with the highest quality foam products. We do this using the world’s most advanced foaming techniques and cutting-edge conversion technologies.
In the unlikely event that our product fails to meet our high standards, Joyce Foam Products offers the following guarantee periods to ensure we provide the highest level of customer satisfaction.
Quiltec ~ 5 Years
Hygroflex ~ 15 Years
Coolflow ~ 10 Years
Viscoform ~ 15 Years
Gelform ~ 15 Years
Premium Comfort ~ 10 Years
Active Comfort ~ 5 Years
Living Comfort ~ 1 Year
Ultimate Comfort ~ Lifetime
Dricell ~ 3 Years
Furniture Foam ~ 1-5 Years
Guarantee Process
Joyce Foam Products offers a guarantee for the benefit of the original purchaser of the foam. If you have purchased your product from a Joyce Foam Products distributor (or if it is a finished product purchased from a retailer) please contact them to discuss further.
For any guarantee inquiries relating to foam purchased directly from Joyce Foam Products, please contact your Sales Representative or our National Customer Service team on 1800 021 304.
Guarantee Information
Joyce Foam Products guarantees their products will maintain their shape and performance, for the specified guarantee period, from the date of purchase. This guarantee is in addition to any warranties and terms provided for under Australian Consumer Law.
All polyurethane foam will exhibit some physical change with normal use however if your product is replaced as the result of a guarantee claim, your replacement product will be accompanied by a new guarantee period. If identical materials are not available at the time of replacement, Joyce Foam Products reserves the manufacturer’s right to substitute materials of equal quality.
No claim can be made under this guarantee resulting from:
1. misuse or misapplication of foam grades not in accordance with recommendations published in Joyce Foam Products’ specification sheets; and;
2. misuse, abuse, or accidental damage resulting in the failure of this product within the guaranteed period.
Contact us.
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1800 021 304
sales@joyce.com.au
Warranty Terms and Conditions
Subject to the following provisions, all Items sold are warranted for a period of twelve months from the date of purchase or, if agreed in writing between the Company and the Customer, for a period of twelve months from the date of installation.
(a) Product data, design details and performance figures contained in the Company's published literature and advice given by the Company is provided only as a guide to available information and to the extent permitted by law, the Company does not accept liability for inaccuracies in such information or advice, or for any loss, damage or expense arising from reliance upon it.
(b) All orders are accepted on the understanding that the Customer will be responsible for determining that the Items sold or manufactured by the Company are suitable for a particular application.
(c) The Customer's goods are accepted for processing by the Company or by the supplier the Company represents at the Customer's own risk. To the extent permitted by law, the Company excludes liability for loss or damage arising from the processing, treatment or storage of goods supplied by the Customer, except to the extent caused by the Company’s wilful misconduct.
(d) The Company shall not be responsible for goods which are not manufactured by the Company.
(e) If any defect or failure in the Items supplied by the Company becomes apparent under proper use within twelve months from the date of despatch and the Company is notified of the required details relating to the defect or failure the Company will either replace the Items or, at its option, arrange repair of the Item free of charge, provided the Company is satisfied that the defect or failure is due solely to faulty workmanship or the use of faulty materials.
(f) The Company reserves the right not to accept liability for deficiencies, damaged or faulty Items, or errors in despatch, unless notice in writing is given to the carrier and the Company within seven days from receipt of the Items. Any claim for Items not delivered must be advised by the Customer in writing to the Company and to the carrier within twenty-one days of the date of despatch, or in the case of exported Items, within a reasonable time from date of shipment.
(g) To the extent permitted by law, the Company excludes liability in respect of the following:
(i) if performance figures are not obtained unless the specification to which the Company is working lays down such figures or unless the Company has made a specific guarantee in writing.
(ii) subject to the extent permitted by law, the Company excludes all liability for any indirect, incidental, special or consequential loss arising out of or in connection with the supply, use or performance of the Items.
(iii) for liquidated damages suffered by the Customer or others following the supply of Items later than the date of despatch agreed by the Company, unless expressly confirmed in writing by the Company.
(h) Subject to the extent permitted by law, the Customer’s rights to indemnity or compensation shall be limited to the replacement or repair of the Items, or the supply of equivalent Items, at the Company’s discretion.
Full Terms & Conditions here.